Responsible Gaming
Gambling should feel light, social, and entirely optional. This handbook shows how OneRed keeps play in balance, which controls you can use, and what happens when signs suggest a pause would help. The approach follows Dutch standards and the guidance of the national authority for games of chance. If a binding rule points in a clearer direction than anything here, that rule leads and we adjust accordingly.
Our foundation
We design for calm choices and clear understanding. That means plain words, steady reminders, and product patterns that make stopping easy. We would rather miss a session than miss a chance to protect someone. When laws or licence conditions evolve, our practices move with them.
Who may play
Gambling features are available only to adults who meet the Dutch legal standard and who act for themselves. Access is not allowed for anyone listed in the national exclusion register known as CRUKS. If a check matches that register, gambling is blocked and access is limited to information and safer-play tools.
How we see healthy play
Healthy play fits inside a plan you could explain to a friend. It is slow, predictable, and forgettable the next morning. It makes room for breaks and it never tries to fix a mood or a budget. When play begins to feel urgent, secret, or necessary, the right move is to stop.
Your toolkit inside the account
Boundaries work best when set before the first click. In your account you can set deposit preferences so adding funds has a ceiling that feels comfortable. You can set limits for stake and loss so single rounds and whole sessions stay modest. Session reminders tap you on the shoulder at sensible intervals. Time-outs offer breathing room; you choose whether a pause is short or longer. You can tighten any setting at any moment. If you are unsure where to start, choose smaller numbers and review later with a clear head.
A stronger door when needed
Some people prefer a firm barrier rather than flexible controls. The national exclusion register, CRUKS, provides that barrier across licensed operators. We support that choice fully and keep safer-play guidance visible even while gambling is blocked.
Affordability and early support
Dutch policy favours early protection. We combine your settings with a narrow set of signals to judge whether play appears sustainable. If activity rises sharply or crosses internal guardrails, we may contact you with a calm message, suggest lower limits, or temporarily restrict certain products. These steps are protective rather than punitive. If comfort cannot be restored, access may remain limited until a safer pattern returns.
Recognising pressure
Pressure seldom arrives all at once. It creeps in as small compromises: raising stakes after a setback, cancelling a withdrawal on impulse, hiding sessions from people you trust, playing when tired, using gambling to change a feeling rather than enjoy a moment. If any of that sounds familiar, step away. Tell someone you trust what you plan for next time. Saying it aloud helps keep the plan steady.
What we look for and why
We watch for patterns, not single moments. Frequent top-ups in a short span, long sessions without breaks, ignored reminders, abrupt jumps in live play, repeated cancellations of withdrawals — these may prompt a gentle nudge or a temporary restriction. Human specialists review edge cases so context is not lost. The aim is to interrupt risk early and explain actions plainly.
Fair, explainable decisions
Automated checks help us act quickly, but accountability stays human. If a protective decision affects your ability to play, you may request human review. We consider your explanation, outline the factors that mattered, and correct the outcome if it fell short of fairness. We keep records so we can learn from our own choices.
Design that lowers pressure
You will not see countdown clocks pushing hurried clicks or copy that hints at urgency. Game panels include plain-language notes on mechanics and volatility so you know what you are choosing. Promotions are opt-in with clear summaries. Opting out of marketing is straightforward and respected. When a reminder appears, it is an invitation to breathe, not a lure to continue.
Payments and good habits
Use payment methods in your own name only. Avoid deposits that rely on credit or that would displace essentials. If you catch yourself planning a deposit to win back a loss, that is your cue to stop for the day and lower limits before you return. Reversing payments without cause harms account integrity and can trigger protective reviews.
Friends, family, and supportive voices
If you are worried about someone, lead with kindness. Ask how the activity feels rather than what it cost. Suggest a shared break or an alternative plan. Privacy rules prevent us from sharing account details with you, but the platform can host boundaries that make pauses easier and it can signpost independent support.
Independent help
The Netherlands offers confidential counselling, self-help materials, and guidance around the clock. Links to these resources live in the safer-play area of your account. Reaching out early often turns a difficult chapter into a manageable one.
Underage and protected persons
Preventing underage gambling is non-negotiable. We verify identity and age and deny access if checks fail. People listed in CRUKS cannot gamble on the platform. Where evidence suggests someone needs stronger protection, we keep safer-play resources visible and support a break.
Advertising and partners
Marketing follows national restrictions. We avoid channels likely to reach minors or vulnerable groups and we do not glamorise losses or promise certainty. Affiliates and creators must follow strict standards; relationships end when conduct falls short. Influence is welcome, pressure is not.
Data we use for protection
Safer-play features rely on a narrow set of session and setting data. We keep this separate from marketing and treat it with special care. The purpose is protection, not profiling for promotions. Where practical we use aggregated or privacy-preserving signals and we review models to avoid drift.
When we intervene
If risk remains high over time, we may lower limits, disable particular products, hold new deposits, or recommend a cooling-off period. We explain what led to the step and how to return safely. Where supervisory guidance requires stronger action, we follow it and document our reasoning. Appeals are available, and human review is part of the process.
How we train and measure ourselves
Teams who build and run the platform receive regular training on safer-play principles, respectful communication, and escalation paths. We measure success by clarity, stability, and safety rather than by time spent in a session. A simple question guides product changes: does this decision make it easier to stop at the moment when stopping would be wise?
Complaints and feedback
If you believe a protective step was applied in error, open a complaint through your account. We acknowledge, investigate, and reply with reasons you can understand. Feedback that improves clarity or reduces friction is welcomed and often leads to product changes.
Updates to this page
Responsible gaming practice evolves as research grows and rules change. We update this page when tools improve, thresholds are refined, or guidance shifts. Notices inside the product highlight significant updates in plain language.
A short self-check before you play
Decide your budget before you begin and treat it as the full cost of the evening. Set a short session window and honour the first reminder. Keep stakes modest so outcomes feel ordinary. If excitement or frustration climbs, take a walk. Share your plan with someone you trust. If secrecy appears, that is your cue to stop.
Final note
Play because it is fun. Pause as soon as it stops feeling that way. OneRed will keep doing its part through calm design, early support, and fair decisions that place wellbeing above everything else.